Refund & Cancellation Policy

You can cancel an order free of charge any time before dispatch by emailing info@khetisetifoods.com or calling +91 79035 25732 with your order reference.

Once a parcel has been handed to the courier, it cannot be cancelled.

Report any damaged, leaking, wrong or missing item within 48 hours of delivery with photos of the parcel and pack.

After verification we will send a free replacement or issue a full refund for the affected items.

For hygiene and food-safety reasons we cannot accept returns of opened or partially consumed packs, or refunds based on personal taste preference.

Approved refunds are initiated within 2 working days to the original payment method through PayU.

Banks typically credit the amount within 5–7 working days of initiation.

If money is debited but the order fails, the amount is auto-reversed by your bank within 5–7 working days. Contact us with the transaction reference if it is not credited.